FTG Technologies

Seamless access to the information you and your customers value from anywhere, anytime, combined with the ability to share it instantly – that’s the power of Unified Communications. A powerful concept to be sure, but in practice, the integration into your existing communications infrastructure is easier than you’d imagine.

A unified communications solution from FTG Technologies enables your staff to respond to customers faster and with higher quality interactions from any location; stay connected to enterprise associates; make better, faster decisions; and build a competitive advantage through immediate customer service and increased productivity.

Avaya Unified Communication Center (UCC) is among the key components of Avaya Unified Communications solutions. This speech access application helps highly mobile and collaborate workers gain access to critical information and communications tools regardless of where they are working from (on the road, in the home office, at customer sites, in the corporate or branch office) via any telephone. Unified communication is an emerging and rapidly growing sector in the communications marketplace, and Avaya is a leader in this space.

UCC far exceeds simply making simple and intuitive speech commands to make phone calls, but rather provides the following capabilities as well to users.

- Create ad hoc conferencing that includes selective join and drop capabilities
- Listen to and act on voice and fax messages stored on either an Exchange, Lotus Notes or Modular Messaging
- Access enterprise directories and databases for contact email and phone numbers
- Use productivity tools such as calendars, contacts, and if applicable, Microsoft Exchange tasks lists
- Set personal contact rules for efficient use of time and to manage non-urgent interruptions

Avaya Unified Communication Center (UCC) provides mobile, collaborative, and management users a unified interface to their most important communications tools and enables them to turn downtime into productive time. Who doesn’t need those advantages?

Existing and anticipated new laws limiting the use of handheld devices while driving makes the ability for employees to navigate using voice an important capability. Mobile workers find great value in being able to access all of their voice and email messages from any telephone any where by way of speech recognition and text-to-speech capabilities.

For more information on Unified Communication Center and text to speech applications, contact us today at (617) 367-7474.