FTG Technologies

Avaya Call Center solutions from FTG Technologies provide the framework for a total customer service solution. The Avaya Call Center is built upon proven and innovative automatic call distribution (ACD) technology. It offers a suite of call routing and resource selection capabilities designed to help 's agents handle calls effectively and boost the overall level of your call center's productivity.

Avaya delivers intelligent communications allowing your business to identify changes; embrace the opportunity for change and turn that opportunity into a business reality.  We do this by building on the foundation created with the deployment of IP telephony.  Once the foundation is laid, we use the building blocks of unified communications and contact centers.  By leveraging the advantages of the IP network, we can extend applications out to the edge with greater flexibility and lower Total Cost of Ownership (TCO).  The next stage is the capstone of communication enabled business processes.  

Avaya Aura™ Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.  This software solution uses SIP along with standard SOA and Web-services interfaces to provide maximum flexibility. It helps organizations better anticipate customer needs and offers advanced functionality to quickly, efficiently, and cost effectively satisfy those needs.
 

The result is a contact center that consistently delivers a unified, efficient, and highly personalized customer contact experiences that build brands and enhance loyalty.

By imbuing business workflows with the automation and intelligence of communications, your business can deliver on the promise of “the enterprise ready to serve” – creating a competitive advantage via superior customer service, to:

• Optimize business,
• Optimize people,
• Optimize connections.

Result: Avaya Call Center solutions from FTG Technologies will optimize your customer relationships.

Please contact us today (617) 367-7474 for more information on Contact Center solutions from FTG Technologies.