Communications

Contact Center

Avaya Call Center solutions from FTG Technologies provide the framework for a total customer service solution. The Avaya Call Center is built upon proven and innovative automatic call distribution (ACD) technology. It offers a suite of call routing and resource selection capabilities designed to help 's agents handle calls effectively and boost the overall level of your call center's productivity.

Avaya delivers intelligent communications allowing your business to identify changes; embrace the opportunity for change and turn that opportunity into a business reality. We do this by building on the foundation created with the deployment of IP telephony. Once the foundation is laid, we use the building blocks of unified communications and contact centers. By leveraging the advantages of the IP network, we can extend applications out to the edge with greater flexibility and lower Total Cost of Ownership (TCO). The next stage is the capstone of communication enabled business processes.

By imbuing business workflows with the automation and intelligence of communications, your business can deliver on the promise of “the enterprise ready to serve” – creating a competitive advantage via superior customer service, to:

Optimize business,
Optimize people,
Optimize connections.

Result: Avaya Call Center solutions from FTG Technologies will optimize your customer relationships.

Please contact us today (617) 367-7474 for more information on Contact Center solutions from FTG Technologies.

IP Telephony

IP telephony refers to technology that transmits voice communications over a network using IP standards. IP Telephony is the natural evolutionary step for converged communications accelerating at a rapid pace. Both small businesses and enterprises want to take advantage of the benefits of IP Telephony such as a single network infrastructure, maintenance, staff mobility, virtual call centers and toll cost savings.

A converged network environment should provide a superior level of business resilience and agility, and IP Telephony solutions do just that. The networking capabilities of IP telephony make centralized applications for messaging and management more cost effective than ever before. Enterprises receive the benefits of standard greetings, global administration, and a common interface across their network and many others.

By offering best of breed products, engineered, installed, and maintained by our team of seasoned professionals, FTG Technologies is quickly becoming one of the premier VoIP integrators in the New England area. FTG Technologies is an Avaya Business Partner, Cisco Select Partner, and a Nortel Networks Authorized Reseller.

For information on Avaya communication solutions from FTG Technologies, please click here to download the Avaya product catalogue.

For more information on our portfolio of IP Telephony offerings please contact us today at (617) 367-7474.

Telephony

te·le·pho·ny, noun

The transmission of sound between distant stations, especially by radio or telephone.

FTG Technologies telephony expertise spans the evolution of legacy technologies to the current converged applications. Our experience transverses the evolution from mechanical switching platforms, to digital PBX systems, to todays Windows and Linux based communications servers. With an average technician experience level of more than 15 years, our senior level staff has been recognized for excellence.

While recognizing the past, FTG Technologies keeps an eye to the future. Previous relationships with New England Telephone, Nynex, Verizon, AT&T, Lucent and Avaya have allowed our senior staff to acquire vast telephony experience in systems of all types and sizes. Through their careers our technicians have installed the largest multi-site PBX systems, to the smallest SOHO small business systems throughout the country. We have broad based experience in the Avaya, Nortel and Cisco product lines and applications, including but not limited to ISDN technologies, Avaya S8xxx, Avaya Merlin Legend/Magix, Partner ACS, Norstar and Meridian systems.

We excel at ancillary telephony applications including call center development, the Avaya BCMSvu/BCMR Applications, Call Accounting Systems, email/voicemail integration, and others. We take great pride in the technical achievements, certifications and credentials of our staff. Our unparalleled telephony expertise, combined with the highest levels of IP Telephony Certification (CCIE, IP Communications Specialization, Avaya Certified Specialist) enables FTG Technologies to provide your business with the highest level of service and a commitment to excellence.

For information on telephony solutions from FTG Technologies, please click here to download the Avaya product catalogue.

For more information on our many service offerings please contact us today at (617) 367-7474.