|
 Some of your employees prefer the telephone for messaging. Some prefer a desktop PC. Both may require fax capabilities. A voice messaging system such as the Intuity AUDIX LX provides both a telephone user interface, as well as a graphical user interface. This gives users a choice of how to access their voice, fax, and if implemented, email messages, based on where they’re working, their job responsibilities, and which method is most conducive to that moment.
Users can access all of their messages (up to 9.1 hours in a mixed-media mailbox) during the same telephone call over the same universal voice port or by using a graphical user interface. Four channels providing text-to-speech capabilities are included, allowing access to all messages (voice, fax header and subject associated with the fax message, and text/email) from any device, including a home phone, cellular phone, and a PC.
Today’s messaging requires more than just sending and receiving separate voice mail, email, and faxes. The Avaya Intuity ™ AUDIX® LX Multimedia Messaging System provides a telephone and graphical user interface, integrated fax messaging, access to email, text-to-speech, a multitude of features, multilingual capabilities, and flexible networking options, all standard with the system! This complete solution provides an affordable platform that can grow as your needs grow.
The Intuity AUDIX LX multimedia messaging platform provides a low-cost messaging solution for voice messaging, fax, and email access to smaller sites, either a small to mid-sized business or a smaller location of a large business. Written in the language of the Linux operating system, the platform can run on industry standard hardware, which substantially lowers the total cost of ownership and makes it more flexible and modular. Message access is accomplished through both a telephone user interface and a graphical user interface. Text-to-speech capabilities further allow the user to access messages anytime, anywhere.
Every Intuity AUDIX LX system is “multimedia enabled” today with the ability to accept voice, fax, text, file attachments, and email as valid message types. This unique architecture allows for mixing of media types within messages. For example, a user can send an email message with a voice message attached to add clarity to the communication. This architecture satisfies the short-term needs of the smaller location while supporting the evolutionary movement of messaging toward the Avaya™ Unified Communication solution.
The Intuity AUDIX LX platform provides cost-effective sizing to meet individual office requirements. It can support a maximum of 24 voice/fax ports, 500 hours of storage, and 1,200 mailboxes. The Intuity Message Manager graphical user interface application supports a maximum of 1,200 users and 32 simultaneous sessions.
For more information on the voice messaging applications from FTG Technologies please call us today at (617) 367-7474.
|
|
 v. inte-grat-ed, inte-grat-ing, inte-grat-es
1. To make into a whole by bringing all parts together; unify.
We understand that the once independent systems such as your telephones, security systems, video cameras and data network have evolved into applications residing on your network. A truly integrated solution will allow your business to leverage your technology investments to their fullest potential.
FTG Technologies provides highly skilled professional services, extensive coverage, accountability, and peace of mind while you pursue the interests of your customers and your business objectives. Intelligent Communications is about integrating technology that connects communication solutions with process oriented systems to gain efficiencies and a competitive advantage. Intelligent communications require intelligent services. FTG Technologies is able to bring additional value by providing complete services that support these highly integrated solutions.
Intelligent Communications is the convergence of various applications: IP Telephony, Wireless Networking, Unified Communications, Contact Center Solutions all interconnected by Communication Enabled Business Processes. This allows us to integrate your company's applications to gain efficiencies, automate business processes and gain a competitive advantage for your customers.
FTG Technologies stays current with the latest products and technologies from the industries leading manufacturers. As an Avaya Business Parter, Cisco Select partner and Extreme Networks partner, our team is aligned with industry leaders and has access to a myriad of high level resources.
For more information on how FTG Technologies can aide your company systems integration initiatives, please contact us today at (617) 367-7474. |
|
 Seamless access to the information you and your customers value from anywhere, anytime, combined with the ability to share it instantly – that’s the power of Unified Communications. A powerful concept to be sure, but in practice, the integration into your existing communications infrastructure is easier than you’d imagine.
A unified communications solution from FTG Technologies enables your staff to respond to customers faster and with higher quality interactions from any location; stay connected to enterprise associates; make better, faster decisions; and build a competitive advantage through immediate customer service and increased productivity.
Avaya Unified Communication Center (UCC) is among the key components of Avaya Unified Communications solutions. This speech access application helps highly mobile and collaborate workers gain access to critical information and communications tools regardless of where they are working from (on the road, in the home office, at customer sites, in the corporate or branch office) via any telephone. Unified communication is an emerging and rapidly growing sector in the communications marketplace, and Avaya is a leader in this space.
UCC far exceeds simply making simple and intuitive speech commands to make phone calls, but rather provides the following capabilities as well to users.
- Create ad hoc conferencing that includes selective join and drop capabilities
- Listen to and act on voice and fax messages stored on either an Exchange, Lotus Notes or Modular Messaging
- Access enterprise directories and databases for contact email and phone numbers
- Use productivity tools such as calendars, contacts, and if applicable, Microsoft Exchange tasks lists
- Set personal contact rules for efficient use of time and to manage non-urgent interruptions
Avaya Unified Communication Center (UCC) provides mobile, collaborative, and management users a unified interface to their most important communications tools and enables them to turn downtime into productive time. Who doesn’t need those advantages?
Existing and anticipated new laws limiting the use of handheld devices while driving makes the ability for employees to navigate using voice an important capability. Mobile workers find great value in being able to access all of their voice and email messages from any telephone any where by way of speech recognition and text-to-speech capabilities.
For more information on Unified Communication Center and text to speech applications, contact us today at (617) 367-7474.
|
|
 Today's business climate requires workers to be able to remain productive while working anywhere as they communicate through a variety of devices. Avaya solutions from FTG Technologies give employees—whether on the road, at home or in the office—access to today's most powerful and useful communications tools. The software and hardware platform enables Web-based, wireless, and speech access to applications such as calling, conferencing, voice messaging, fax messaging, and email.
Avaya Message Application Servers provide the connection between the switch and the storage server. An Avaya Message Storage Server stores voice, text, and fax messages separately from email messages but still accessible from an email or Web client to provide a unified messaging solution. Modular Messaging is available to new customers as a full turnkey solution. All three legacy Avaya telephone user interfaces—AUDIX, Aria, and Serenade—are included to save training costs. These interfaces are recognized and used by millions of cell phone and home voice mail users.
Modular Messaging enables users to combine notification features to create Find-Me/Follow-Me capabilities. This makes it possible to offer callers a single number to be contacted by voice, fax, mobile, virtual office, and text paging any time, any place, every day. The use of multimedia messaging allows users to have a single number for voice and fax calls. The use of Find Me allows callers to the business line to still reach users on cell phones, remote telephones such as at a hotel, or virtual offices from that single number. When users offer the option of Caller-Initiated Notify Me, callers can trigger a notification during the same Call Answer session, without needing to locate additional contact information.
Why does FTG Technologies Recommend Avaya Messaging Solutions?
Avaya is not new in the messaging arena, incorporating both legacy Lucent, Octel, and VMX messaging platforms. Building on this legacy and heritage, we offer customers a future with the IP-enabled, open, flexible, and standards-based Modular Messaging solution. The Avaya messaging portfolio is meant to provide customers with flexible, feature-rich and scalable solutions that help them maximize their business. The market leading position of Avaya in the Enterprise Messaging and Unified Communication market awarded to Avaya by Frost & Sullivan and IDC are proof that customers acknowledge our aim and trust Avaya with their messaging and unified messaging installations.  | |  |
|
|
 In today's dynamic business world, businesses are faced with increased competition, shrinking margins, and evolving business models. Traditional concerns such as controlling costs and maximizing customer satisfaction are as important as ever. As connectivity becomes a paramount business requirement, new issues are emerging, such as the need to safeguard critical business assets, the expansion of the virtual workforce, the growth of communications traffic, and the heightened need for business agility.
In the wake of these changes, businesses are reconsidering the role of information technology. Today, voice and data networks are strategic assets that are an integral part of every business. To remain competitive, businesses must constantly evaluate their communications strategies to make sure they align with business needs - both today and in the future.
Today's networks are no longer simply connectivity tools. The network itself must add value to a company's business. Companies are dependent on the mission critical applications that run on these networks, and are looking for new ways to leverage the network to save more money and offer additional competitive advantage.
FTG Technologies is comprised of seasoned technology professionals who average more than fifteen (15) years experience each, and is uniquely positioned to acquire customer goals by bridging multiple technical disciplines from simple infrastructure installations to highly complex IP Telephony deployment and everything in between. Our expertise within the Avaya, Cisco, Extreme Networks and Nortel platforms will allow your business the luxury of knowing that a single point of contact can address all of your communications needs. Our portfolio of services includes telephony, IP telephony, wired and wireless networking, network security/access, voice/data/fiber infrastructure and many others. We have assembled the finest staff of professionals in customer support, engineering, account management and technical services.
For more information on our many service offerings please contact us today at (617) 367-7474. |
|
|
Solutions
