Management & Maintenance

Network Management & Monitoring

noc1 SW_synergy_partner_authorized FTG Technologies offers a complete managed solution for performance monitoring, reporting, event notification and alarming. The service enables you to quickly detect, diagnose and resolve network performance problems and outages. The network-centric views are designed to deliver the critical information your IT staff needs to quickly review real-time statistics and network performance metrics. The Engineering team at FTG Technologies will implement manage the system for you, meaning you will spend more time actually managing your business.

FTG Technologies' Performance Monitoring Service:

Monitors and analyzes real-time, in-depth network performance metrics for routers, switches, servers, and any other SNMP-enabled devices;
Provides a highly intuitive web interface with point-and-click simplicity and “Top 10” views of your global network;
Enables advanced alerting for correlated events, sustained conditions, and complex combinations of device states;
Scales to accommodate growth and management needs;
Extends management capabilities to NetFlow traffic analysis and monitoring of VoIP performance, wireless devices, applications and servers;
Leverages a Universal Device Poller to monitor any SNMP-enabled device;
System is completely managed and maintained by our highly skilled engineering team.

Performance & Fault Management

FTG Technologies continually evaluates a variety of management applications and products to deliver the best possible service levels to our customers. SolarWinds Orion is a comprehensive fault and network performance management platform recommended by FTG Technologies. Orion NPM provides comprehensive performance, fault management, and network availability tools to ensure that your network is always running at peak performance. Via a cutting-edge web interface, Orion NPM gives you a unified view into the performance of thousands of nodes and interfaces on your network. From a single web page, you can monitor performance management metrics from any SNMP-enabled device, including routers, switches, firewalls, and servers. Commonly monitored metrics include bandwidth utilization, packet loss, latency, errors, discards, and quality of service. With Orion NPM, you get the information you need to quickly fix issues before your users ever have a chance to call the help desk.

Orion NPM enables you to quickly and easily configure powerful network alert engines to respond to hundreds of different network scenarios, including multiple condition checks. These network alerts help you recognize and correct issues before your users experience performance degradation or availability issues.

With alerting support for correlated events and sustained conditions, Orion NPM ensures that you don’t get paged at 3am unless there is a critical issue. Additionally, Orion NPM can automatically escalate network alerts until a problem is resolved.

For more information on network management solutions offered by FTG Technologies please contact us today at (617) 367-7474.

_{SolarWinds, SolarWinds.com and Orion are registered trademarks of SolarWinds.}

Auditing & Bill Management

Did you know that more than half of all telecom invoices contain mistakes? In most organizations the telephone and long distance bills are paid as long as they are similar to the previous month. Most organizations do not have the resources or industry knowledge to effectively scrutinize these invoices. With today's evolving service plans and carrier offerings it may be difficult for your accounts payable and information technology staff to remain current on each carriers offerings. FTG Technologies will help your business review your telecommunications invoices and services to maximize savings and eliminate unnecessary expense. By analyzing your current infrastructure and rate plans, our team will identify potential savings and offer cost reduction strategies through consolidation of services, renegotiation of contracts or migration to more cost effective services. Today's telecommunications industry offers a myriad of service plans and ever increasing technology offerings that your business can leverage with our help.

From telephone service and long distance, to internet access and wide area network solutions; our team understands the systems, technologies and rate plans allowing your business to increase availability and reduce unnecessary costs.

We offer intelligence, thoughtfulness and honesty. Moving services from one carrier to another will often require circuit extension cabling, reprovisioning of your telephone system and reconfiguration of your data networking equipment. To provide a complete and honest cost analysis, these components must be factored into any potential savings. Many carriers suggest savings without including these costs in hopes of luring you towards a contract. Through our team of Avaya Certified Specialists and Cisco Certified engineers, we will ensure that no detail is overlooked and therefore avoid unanticipated conversion costs. We offer not only consultive services, but complete conversion services to assist with the implementation of all recommendations. By offering a complete analysis and conversion FTG Technologies will avoid the expense of separate vendors. Typical consultants only review and recommend services. At FTG technologies we don't just offer recommendations, we offer complete solutions.

At FTG Technologies we understand that our customer's focus should be on their business objectives, not reviewing carrier service plans adn organizing vendors. We offer the complete solution; anaylis, recommendation and implementation. One call for analisys, recommendations and implemenation. We simply collect your invoices, analyze your systems and present a complete plan for reducing costs. If our strategy earns your approval, our team will coordinate and implement the entire solution without referring you to other vendors.

Our team evaulate your systems and service plans to recommend superior, cost effective solutions including;

local and long distance telephone service,
Toll free services,
data networking services,
internet access,
conferencing solutions,
web hosting, and
systems maintenance.

At FTG Technologies we partner with our customers help you to gain a better understanding of your telecommunications expenditures, reduce your current monthly recurring expenses and develop a strategy to cost effectively implement future technology initives.

For more information on how FTG Technologies can help reduce your monthly telecommunications expenses, please contact us today at (617) 367-7474.

Systems Monitoring & Alarming

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24 Hour Systems Monitoring and Remote Trouble Isolation

Our operations center will not only receive alarm calls from your telephone and voicemail systems, but will proactively test your system nightly. Upon receiving an alarm call from your system, our operations center will dial-in and attempt to resolve the issue without requiring a dispatch. Nearly 80% of all problems can be resolved remotely without requiring a dispatch.

24 Hour Technician Dispatch

If the problem cannot be resolved remotely, our Operations Center will contact our on-call Service Manager and on-call technicians via e-mail to their Blackberry PDA. In addition, our system can simultaneously notify your staff via email with real-time alarm information. Customer notification messages contain information about the alarm condition, including the time that the call came in, the alarm type, and system location information. The messages can be delivered to any normal internet e-mail address. Besides showing up on your desktop e-mail, they can be directed to most pagers and SMS compatible cell phones.

Systems Backup and Disaster Recovery

We maintain backup equipment so that, for disaster recovery, the customer's switch can be replaced and running within several hours. Equipment is stored within our Quincy and Boston locations and can be delivered by our service fleet (or local Business Partner) or shipped overnight from our warehouse. Our operations center will also maintain an off-site backup of your system configuration at our Operations Center location in case of data corruption, fire, water, or other natural disaster. In addition, our service fleet is equipped with home garaged company vehicles, Blackberry PDAs, notebook computers and wireless internet access enabling our team to provide the highest level of service and unparalleled response times.

24 Hour Coverage

FTG Technologies provide continuous, around the clock coverage. Our normal office hours are 8:00AM to 5:00PM EST. Twenty-four hour coverage, 365 days a year is available by calling our twenty-four hour call center at 617-367-7474 which will handle the issue directly, or immediately escalate to the on call Service Manager.

For more information on our Avaya systems monitoring and alarming offerings, please contact us at (617) 367-7474.

Managed Services

Managed services gives you access to leading network technologies and management expertise - without requiring high initial capital expenditures or ongoing investments in technology upgrades. You put the best technologies to work for you - with FTG Technologies managing the network equipment and applications for you on your premises.

Managed Services with FTG Technologies Gives You the Edge

By subscribing to managed services, you put the best technologies to work for you with FTG Technologies managing the network equipment and applications for you on your premises. FTG Technologies also provides you with guarantees by offering you a Service Level Agreement (SLA) that's been established to meet your unique needs. You may also choose to have us host the managed services, which means that we'll host the equipment in our facilities instead of yours, and deliver services directly to your employees.

Whatever your choice, you'll find that there's no better way to get leading-edge capabilities for a predictable monthly fee. By out-tasking, you're able to:

Enjoy the highest levels of network support and availability
Enable internal IT staff to focus on strategic initiatives rather than network support
Pay only for those networking services that you actually need.

For more information on our managed services offerings, please contact us at (617) 367-7474.

Dedicated Technician & Staffing Services

The core competency of any organization is managing its own business. When it comes to managing your voice and data systems, budgets may fall short, keeping up with the latest technologies may not be a priority or it simply might not make good economic sense. Managed and dedicated services provide you with a cost-efficient alternative as a supplement to, or alternative to, an internal IT team. The benefits include a predictable expense model, immediate ramp up and high standards of quality and reliability delivered by resources whose core business is communications technology and the supporting systems.

The technical staff at FTG Technologies maintains the highest levels of manufacturer certification and attends regular training sessions to keep pace with the latest technologies. Whether you require a Cisco Certified Internetworking Expert (CCIE), Avaya Certified Specialist, or BICSI Certified Installer, we have the resources, knowledge and commitment to help your business excel.

By providing specialty skill sets to supplement our client's staffs, we can support initiatives on a project basis or by managing day-to-day operations. We can help you effectively control costs by providing the expertise needed to meet your objectives. We provide dedicated technician services encompassing nearly every aspect of your telecommunications needs.

For more information on our dedicated technician and engineering services please contact us today at (617) 367-7474.

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