FTG Technologies

FTG Technologies is an Avaya Business Partner, Nortel Reseller and Cisco Select Partner specializing in systems installation and maintenance. Our corporate headquarters is located on Beacon Hill (Boston, MA) and our RMATS center is located in Quincy, MA.  Our team includes manufacturer certified technicians, specialists and engineers that install, maintain and service our enterprise and small/medium business accounts.  These technicians include Avaya Certified Specialists, Nortel Certified Specialists Cisco Certified Voice Professional(s) and a myriad of other technical certifications. We also have a network of technicians and Business Partners across the country, available for dispatch, for our Avaya systems maintenance customers. FTG Technologies continues to grow and gain market share because of our commitment, responsiveness and dedication our customers.

24 Hour Systems Monitoring and Remote Trouble Isolation

Our operations center will not only receive alarm calls from your telephone and voicemail systems, but can proactively test your system nightly.  Upon receiving an alarm call from your system, our operations center will dial-in and attempt to resolve the issue without requiring a dispatch.  Nearly 80% of all problems can be resolved remotely without requiring a dispatch.

24 Hour Technician Dispatch

If the problem cannot be resolved remotely, the FTG Technologies Operations Center will contact our on-call Service Manager and on-call technicians via e-mail to their Blackberry PDA.  In addition, our system can simultaneously notify your staff via email with real-time alarm information.  Customer notification messages contain information about the alarm condition, including the time that the call came in, the alarm type, and system location information. The messages can be delivered to any normal internet e-mail address. Besides showing up on your desktop e-mail, they can be directed to most pagers and SMS compatible cell phones.

Systems Backup and Disaster Recovery

We maintain backup equipment so that, for disaster recovery, the customer's switch can be replaced and running within several hours.  Equipment is stored within our Quincy and Boston locations and can be delivered by our service fleet (or local Business Partner) or shipped overnight from our warehouse.  Our engineering team will also maintain an off-site backup of your system configuration at our Operations Center location in case of data corruption, fire, water, or other natural disaster. In addition, our service fleet is equipped with home garaged company vehicles, Blackberry PDAs, notebook computers and wireless internet access enabling our team to provide the highest level of service and unparalleled response times.

24 Hour Coverage

FTG Technologies provide continuous, around the clock coverage. Our normal office hours are 8:00AM to 5:00PM EST. Twenty-four hour coverage, 365 days a year is available by calling our twenty-four hour call center at 617-367-7474 which will handle the issue directly, or immediately escalate to the on call Service Manager.

For more information on our systems maintenance offerings, please call us at (617) 367-7474.

The core competency of any organization is managing its own business. When it comes to managing your voice and data systems, budgets may fall short, keeping up with the latest technologies may not be a priority or it simply might not make good economic sense. Managed and dedicated services provide you with a cost-efficient alternative as a supplement to, or alternative to, an internal IT team. The benefits include a predictable expense model, immediate ramp up and high standards of quality and reliability delivered by resources whose core business is communications technology and the supporting systems.

The technical staff at FTG Technologies maintains the highest levels of manufacturer certification and attends regular training sessions to keep pace with the latest technologies. Whether you require a Cisco Certified Internetworking Expert (CCIE), Avaya Certified Specialist, or BICSI Certified Installer, we have the resources, knowledge and commitment to help your business excel.

By providing specialty skill sets to supplement our client's staffs, we can support initiatives on a project basis or by managing day-to-day operations. We can help you effectively control costs by providing the expertise needed to meet your objectives. We provide dedicated technician services encompassing nearly every aspect of your telecommunications needs.

For more information on our dedicated technician and engineering services please contact us today at (617) 367-7474.

From the large enterprise to the small business owner, customers turn to the experienced staff at FTG Technologies to design, implement and manage, complete business technology solutions. We work diligently with you during the planning and data collection phases to understand your business, so we have a firm understanding of your environment when it comes time for implementing the system. With a strong knowledge of your business and an intelligent approach to your solution, your business takes advantage of the features and flexibility of your technology solution, starting on day one.

We believe in relationships. We strive to understand your business and your objectives, and to provide technologies that can help achieve these goals. We consistently provide our customers with educated and honest guidance to effectively manage costs and meet their technology objectives. We can provide you with full project life cycle support or implement only select phases of your project.

From simply offering advice on technologies, to developing a complex technology strategy, FTG Technologies will partner with you to develop, implement and manage the communications technologies that improve your productivity and ensure your success.

For more information on our many service offerings please contact us today at (617) 367-7474.

Managed services gives you access to leading network technologies and management expertise - without requiring high initial capital expenditures or ongoing investments in technology upgrades. You put the best technologies to work for you - with FTG Technologies managing the network equipment and applications for you on your premises.

Managed Services with FTG Technologies Gives You the Edge

By subscribing to managed services, you put the best technologies to work for you with FTG Technologies managing the network equipment and applications for you on your premises. FTG Technologies also provides you with guarantees by offering you a Service Level Agreement (SLA) that's been established to meet your unique needs. You may also choose to have us host the managed services, which means that we'll host the equipment in our facilities instead of yours, and deliver services directly to your employees.

Whatever your choice, you'll find that there's no better way to get leading-edge capabilities for a predictable monthly fee. By out-tasking, you're able to:

• Enjoy the highest levels of network support and availability
• Enable internal IT staff to focus on strategic initiatives rather than network support
• Pay only for those networking services that you actually need.

For more information on our managed services offerings, please contact us at (617) 367-7474.

24 Hour Systems Monitoring and Remote Trouble Isolation

Our operations center will not only receive alarm calls from your telephone and voicemail systems, but will proactively test your system nightly.  Upon receiving an alarm call from your system, our operations center will dial-in and attempt to resolve the issue without requiring a dispatch.  Nearly 80% of all problems can be resolved remotely without requiring a dispatch.

24 Hour Technician Dispatch

If the problem cannot be resolved remotely, our Operations Center will contact our on-call Service Manager and on-call technicians via e-mail to their Blackberry PDA.  In addition, our system can simultaneously notify your staff via email with real-time alarm information.  Customer notification messages contain information about the alarm condition, including the time that the call came in, the alarm type, and system location information. The messages can be delivered to any normal internet e-mail address. Besides showing up on your desktop e-mail, they can be directed to most pagers and SMS compatible cell phones.

Systems Backup and Disaster Recovery

We maintain backup equipment so that, for disaster recovery, the customer's switch can be replaced and running within several hours.  Equipment is stored within our Quincy and Boston locations and can be delivered by our service fleet (or local Business Partner) or shipped overnight from our warehouse.  Our operations center will also maintain an off-site backup of your system configuration at our Operations Center location in case of data corruption, fire, water, or other natural disaster. In addition, our service fleet is equipped with home garaged company vehicles, Blackberry PDAs, notebook computers and wireless internet access enabling our team to provide the highest level of service and unparalleled response times.

24 Hour Coverage

For more information on our Avaya systems monitoring and alarming offerings, please contact us at (617) 367-7474.

Our staff of highly skilled engineers has spent years helping our customers design, implement and manage their voice and data network infrastructures. With careers spanning decades of telephony experience and the highest levels of Cisco and Avaya network certification, our team not only understands the technologies required for a proper VoIP implementation, but we understand the telephone features and functionality that your business has come to on rely on. By understanding every aspect of telephony and taking advantage of today’s technology, FTG Technologies will ensure your implementation is successful. Our dedication to understanding each client's business, and our track record in providing high-quality, professional service has earned us our reputation as a strong, reliable business partner. From overhead paging systems and automatic door controls, to email/vmail integration and remote softphone call center agents, FTG Technologies is your single partner for your complete communications solution.

For more information on FTG Technologies implementation services please contact us today at (617) 367-7474.

Did you know that more than half of all telecom invoices contain mistakes? In most organizations the telephone and long distance bills are paid as long as they are similar to the previous month.  Most organizations do not have the resources or industry knowledge to effectively scrutinize these invoices.  With today's evolving service plans and carrier offerings it may be difficult for your accounts payable and information technology staff to remain current on each carriers offerings.  FTG Technologies will help your business review your telecommunications invoices and services to maximize savings and eliminate unnecessary expense.  By analyzing your current infrastructure and rate plans, our team will identify potential savings and offer cost reduction strategies through consolidation of services, renegotiation of contracts or migration to more cost effective services.  Today's telecommunications industry offers a myriad of service plans and ever increasing technology offerings that your business can leverage with our help.

From telephone service and long distance, to internet access and wide area network solutions; our team understands the systems, technologies and rate plans allowing your business to increase availability and reduce unnecessary costs.

We offer intelligence, thoughtfulness and honesty.  Moving services from one carrier to another will often require circuit extension cabling, reprovisioning of your telephone system and reconfiguration of your data networking equipment.  To provide a complete and honest cost analysis, these components must be factored into any potential savings. Many carriers suggest savings without including these costs in hopes of luring you towards a contract. Through our team of Avaya Certified Specialists and Cisco Certified engineers, we will ensure that no detail is overlooked and therefore avoid unanticipated conversion costs.  We offer not only consultive services, but complete conversion services to assist with the implementation of all recommendations.  By offering a complete analysis and conversion FTG Technologies will avoid the expense of separate vendors.  Typical consultants only review and recommend services.  At FTG technologies we don't just offer recommendations, we offer complete solutions.

At FTG Technologies we understand that our customer's focus should be on their business objectives, not  reviewing carrier service plans adn organizing vendors.  We offer the complete solution; anaylis, recommendation and implementation.  One call for analisys, recommendations and implemenation.  We simply collect your invoices, analyze your systems and present a complete plan for reducing costs.  If our strategy earns your approval, our team will coordinate and implement the entire solution without referring you to other vendors.

Our team evaulate your systems and service plans to recommend superior, cost effective solutions including;

• local and long distance telephone service,
• Toll free services,
• data networking services,
• internet access,
• conferencing solutions,
• web hosting, and
• systems maintenance.

At FTG Technologies we partner with our customers help you to gain a better understanding of your telecommunications expenditures, reduce your current monthly recurring expenses and develop a strategy to cost effectively implement future technology initives.

For more information on how FTG Technologies can help reduce your monthly telecommunications expenses, please contact us today at (617) 367-7474.

Moving to a new location? Need to change your telephone or internet service? Want to offset new equipment costs by reducing carrier service bills?

With today's evolving service plans and carrier offerings it may be difficult for your accounts payable and IT staff to remain current on each carrier's offerings.  FTG Technologies can assist your business in reviewing your options to maximize savings and provide the features your business relies on.

From telephone service and long distance, to internet access and wide area network solutions; our team understands the systems, technologies and rate plans allowing your business to increase availability and reduce unnecessary costs.

We offer intelligence, thoughtfulness and honesty.  Moving services from one carrier to another will often require circuit extension cabling, reprovisioning of your telephone system and reconfiguration of your data networking equipment.  To provide a complete and honest cost analysis, these components must be factored into any potential savings. Many carriers suggest savings without including these costs in hopes of luring you towards a contract. Through our team of Avaya Certified Specialists and Cisco Certified engineers, we will ensure that no detail is overlooked and therefore avoid unanticipated conversion costs.  We offer not only consultive services, but complete conversion services to assist with the implementation of all recommendations.  By offering a complete analysis and conversion FTG Technologies will avoid the expense of separate vendors.  Typical consultants only review and recommend services.  At FTG technologies we don't just offer recommendations, we offer complete solutions.

At FTG Technologies we understand that our customer's focus should be on their business objectives, not  reviewing carrier service plans and organizing vendors.  We offer the complete solution; anaylis, recommendation and implementation. 

Our team will evaluate your systems and service plans to recommend superior, cost effective solutions for;

• Local and long distance telephone service,
• Toll free services,
• Data networking services,
• Internet access,
• Conferencing solutions,
• Web hosting, and
• Systems maintenance.

At FTG Technologies we partner with our customers to help you to gain a better understanding of your telecommunications expenditures, reduce your current monthly recurring expenses and develop a strategy to cost effectively implement future technology initiatives.

For more information on how FTG Technologies can help reduce your monthly telecommunications expenses, please contact us today at (617) 367-7474.

FTG Technologies offers a complete managed solution for performance monitoring, reporting, event notification and alarming.  The service enables you to quickly detect, diagnose and resolve network performance problems and outages. The network-centric views are designed to deliver the critical information your IT staff needs to quickly review real-time statistics and network performance metrics. The Engineering team at FTG Technologies will implement manage the system for you, meaning you will spend more time actually managing your business.

FTG Technologies' Performance Monitoring  Service:

• Monitors and analyzes real-time, in-depth network performance metrics for routers, switches, servers, and any other SNMP-enabled devices;
• Provides a highly intuitive web interface with point-and-click simplicity and  “Top 10” views of your global network;
• Enables advanced alerting for correlated events, sustained conditions, and complex combinations of device states;
• Scales to accommodate growth and management needs;
• Extends management capabilities to NetFlow traffic analysis and monitoring of VoIP performance, wireless devices, applications and servers;
• Leverages a Universal Device Poller to monitor any SNMP-enabled device;
• System is completely managed and maintained by our highly skilled engineering  team.

Performance & Fault Management

FTG Technologies continually evaluates a variety of management applications and products to deliver the best possible service levels to our customers.  SolarWinds Orion is a comprehensive fault and network performance management platform recommended by FTG Technologies.  Orion NPM provides comprehensive performance, fault management, and network availability tools to ensure that your network is always running at peak performance. Via a cutting-edge web interface, Orion NPM gives you a unified view into the performance of thousands of nodes and interfaces on your network. From a single web page, you can monitor performance management metrics from any SNMP-enabled device, including routers, switches, firewalls, and servers. Commonly monitored metrics include bandwidth utilization, packet loss, latency, errors, discards, and quality of service. With Orion NPM, you get the information you need to quickly fix issues before your users ever have a chance to call the help desk.

Orion NPM enables you to quickly and easily configure powerful network alert engines to respond to hundreds of different network scenarios, including multiple condition checks. These network alerts help you recognize and correct issues before your users experience performance degradation or availability issues.

With alerting support for correlated events and sustained conditions, Orion NPM ensures that you don’t get paged at 3am unless there is a critical issue. Additionally, Orion NPM can automatically escalate network alerts until a problem is resolved.

For more information on network management solutions offered by FTG Technologies please contact us today at (617) 367-7474. 

_{SolarWinds, SolarWinds.com and Orion are registered trademarks of SolarWinds.}

Advances in telecommunications through converged technologies are providing businesses with a multitude of new features to increase mobility, ease management and improve productivity.

By completing an in depth and complete assessment of your existing LAN and WAN prior to a converged communications solution, we can ensure a successful VoIP implementation and allow your business to take advantage the benefits of VoIP on day one.

The goal of FTG Technologies VoIP Assessment is to make certain that your network is prepared for a proper VoIP implementation, and to diagnose any technical issues that could negatively impact call quality. By providing an accurate analysis of both your voice and data network infrastructure, we are able to provide you with the information needed to make an informed decision regarding IP Telephony and provide the proper planning and engineering of your VoIP network.

FTG Technologies Voice-over-IP (VoIP) Assessment includes analysis and testing of network systems and infrastructure by knowledgeable, certified engineers. Our team will measure, monitor and evaluate every aspect of your local area network (LAN), wide area network (WAN) and complete cabling infrastructure, using proven methods of VoIP traffic simulation and packet analysis. Once completed, our customers receive documented results of the assessment and a proposed implementation plan. Should there be deficiencies discovered during our assessment, FTG Technologies will engineer a solution to address the issues and keep your project on course. Whether it is recommendations on cabling infrastructure, on the network protocol/packet level or a more cost effective design for your WAN, FTG Technologies has the expertise to address every facet of your network, and will ensure a successful implementation.

Benefits

• Reduces implementation costs
• Reduces implementation time-to-completion
• Increases awareness of current LAN/WAN traffic patterns and issues applications and services
• Provides an accurate power/cabling requirement

VoIP Assessment Components

• Hardware quality of service verification
• Network and routing assessment
• Performance Evaluation
• Equipment analysis and review
• Inspection of physical data communication infrastructure
• LAN topology evaluation
• Cable and closet facilities
• Power and HVAC systems

WAN Readiness Assessment

• WAN topology assessments
• Performance testing
• Assessment validation
• Segment Analysis
• Competitive Analysis

Voice Systems/Voice Services Analysis

• Call Volume
• Carriers and circuits
• Environment
• Security
• Cabling

Documentation

• Diagram of existing and newly designed network topology in electronic format
• Results of the overall assessment and implementation plan

For more information on our Network Assesment & VoIP readiness offerings, please contact us at (617) 367-7474.

FTG Technologies offers design, installation and maintenance services for Telephony, IP Telephony, networking, wireless networking, network security, cabling infrastructure and all related technology platforms and services.

We offer complete, comprehensive systems design and architecture services to provide our customers a total technology solution.  From the physical cable plant and electrical service, to the remote softphone call center agent and everything in between; we've got you covered.  Our trained and experienced design engineers will take the time to understand your business requirements and work with your staff to cost effectively achieve your goals.  Our Cisco certified engineers and Avaya Certified Specialists will team with our Microsoft engineers and cable infrastructure designers to develop a cohesive, consistent technology strategy for your business.  The FTG Technologies team will develop a plan to optimize, implement and monitor your communications networks, including both voice and data applications, to ensure your critical business applications run at peak efficiency and maximum availability.  Beyond the physical and technical aspects of your network, our team will partner with your staff to develop policies and procedures ensuring security, availability and business continuity.

In today's environment, technology endeavors must include particular attention to power and climate conditioning to protect your investment and ensure compliance with today's green technology initatives. Through collaboration with Integrated Electrical Systems, we offer turnkey solutions including power and security design and environmental monitoring.  By including a master electrician and security industry expert during the initial design phase, we can present our customers the complete offering with a single call.

Our system architects can assist you in designing solutions for business communications, networking, wireless, security, video surveillance, cabling, power and more.  For more information on our design services offerings please contact us today at 617-367-7474.