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Cisco Blog » Collaboration
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Technical Rehearsal 2: The Final Hurdle Before The Games
In a few months, thousands of athletes will face the biggest tests of their careers at the Olympics. But, before [...]
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Virtualizing the Desktop: A stepping stone towards the Unified Workspace?
Last week during Interop Las Vegas , I was able to witness and participate in all sorts of conversations about virtualization, and its [...]
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Taking Advantage of the BYOD Trend
The rapid evolution of mobile technology has changed many things, from how we work to how we communicate with our [...]
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Overcoming Collaboration Challenges: Free Webinar
If you work in an environment with a history of prizing individual achievement over group achievement, it may be hard to find the motivation to share information, resources, effort for the greater good. Two teams may very well have complementary skill sets, but unless there’s incentive to work together, they may be more competitive than collaborative.
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Evolving from Customer Service to Customer Collaboration
Like many people, I’ve raised my expectations of the products I use and the companies with which I do business, both personally and professionally. As my choices of vendors have expanded, so have the criteria by which I measure them. Product quality, convenience, brand reputation, price, previous experience, are all in the mix. Increasingly, customer service is taking a greater role. I want to work with companies that want to work with me.
Collaboration technology gives you more avenues to interact with and serve your customers. Make it easy to be your customers. The efforts are worth it. In a new white paper, titled “Turning Customer Service into Customer Collaboration,” ZK Research says “the time is now for companies to use collaboration tools to evolve customer service.”
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Livin’ on the Edge in Vegas
Las Vegas actively cultivates its reputation as the edgiest of American cities…so it’s rather fitting that Cisco would go there [...]
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Experience Matters in Collaboration (So Does Architecture)
When you engage each and every employee, you can transform them from “knowledge workers” into empowered employees. And that is [...]
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Implementing a collaboration solution: POST methodology
Having read Groundswell recently, I cannot agree more with a concept explained in the book about how companies should enter the [...]
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What are the priority enterprise collab apps to move to the cloud?
As a follow up to a recent post, “ Lessons about cloud from Enterprise Connect ,” which discusses the merits of moving to cloud-based collaboration solutions, [...]
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Mobilizing the New Collaboration Experience in the BYOD Era
Guest post from Hans Hwang, Vice President of Collaboration within Cisco Advanced Services. At last month’s Enterprise Connect (EC), there [...]
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