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Managed Services

Managed Services

We help your MIS department increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalize IT spending and optimize your strategic IT planning. Priority access to our experienced support technicians and engineers means you have experts when you need them – for a fraction of the price it would cost to expand your team.

FTG NOC
Our managed services offering gives a boost to your IT department. We provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a “window” into your network’s performance. We scale the deployment to match the needs and requirements of your IT staff, and we also provide overflow and out-tasked services to augment your current skill set.

Feature Standard Feature Description
24/7 Monitoring Our performance monitoring tools continuously monitor your systems. We can monitor a broad range of services on virtually any network device including Microsoft Server systems, switches, routers, firewalls, UPSs, VMware, desktops and more.
Customized Alerts In the event of any incident, our systems automatically trigger audible, visual and email alerts to the FTG NOC team. Alerts are sent to customer contacts in accordance with their preferences and can include live-agent telephone calls, SMS or email.
Comprehensive Reporting Your staff has full access to the state-of-the-art real-time and historical reporting tools leveraged by our support team. Customers can create customized reports using the drag-and-drop Microsoft Report Builder tool. The portal allows customers to view, schedule and modify reports.
Portal Access We provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a “window” into your network’s performance.
Remote Access Customers can enable attended remote control of any IP-enabled device, anywhere in the world. The feature-rich remote support toolset builds service desk productivity by delivering lightning-fast connections, single-click remote diagnostics, remediation, “drag and drop” two-way file transfer and many other time- and cost-saving features.
The FTG Network Operations Center (NOC) is located in Quincy, MA and staffed around the clock with FTG customer service specialists; no outsourcing.